Friends Helping at Home: Redefining home support franchising
Friends Helping at Home is a family business that has grown into a trusted and well-established provider across Devon and Somerset. Our success has been built on strong relationships, exceptional service and a genuine commitment to supporting people to live independently, creating a proven foundation for franchisees to replicate in their own communities.
Why choose Friends Helping at Home?
Founded in 2018, we’ve built a franchise model that puts people and choice first. By combining a relationship-led approach with a flexible introductory agency model, we’ve created a business that delivers meaningful support to clients while offering franchisees a scalable, commercially attractive opportunity.
People first
At Friends Helping at Home, people are at the heart of everything we do. From our personalised franchisee onboarding and ongoing support to carefully matching clients with the right self-employed service providers, we believe lasting relationships deliver the best outcomes. It’s a people-first culture that runs through every part of our business.
A different approach to home support
Our unique introduction model sets us apart in a crowded care market. By building a trusted network of self-employed service providers, we give clients greater choice over who supports them, while allowing service providers the flexibility to choose work that suits them. The result is a model built on choice, trust and fairness for everyone involved.
Simple, scalable and commercially smart
As an introductory agency, our franchisees are not required to register with the CQC, reducing regulatory complexity while operating with robust onboarding, vetting and safeguarding processes. Combined with a self-employed network, this creates a lean business model with lower employment overheads and greater potential to scale.
A proven franchise with real support
We’ve built a successful and growing franchise network by combining industry expertise with practical support. From comprehensive training and bespoke systems to ongoing mentoring and marketing, we’re committed to helping every franchisee build a thriving business.
Growing demand, long-term opportunity
The UK’s ageing population continues to increase demand for high-quality home support. More people than ever want to remain independent in their own homes, creating a resilient, long-term market for compassionate, community-based services.
Flexibility to grow your way
Whether you’re looking to build a lifestyle business or create a larger multi-territory operation, the choice is yours. We don’t limit your ambition, you can grow at a pace that suits your goals, with the support of an experienced team behind you.
Is this opportunity right for you?
You don’t need previous experience in care to join Friends Helping at Home, we’re looking for people with the right values, ambition and drive.
Our ideal franchise partners are:
- Compassionate and people-focused
- Strong communicators and relationship builders
- Organised and self-motivated
- Passionate about supporting their local community
- Ambitious and eager to build a successful business
- Willing to follow a proven business model
- Committed to delivering outstanding customer service
With comprehensive training and ongoing support from Head Office, we’ll provide the knowledge and confidence you need to build a thriving Friends Helping at Home franchise.
Everything you need to succeed
When you join Friends Helping at Home, you’re investing in more than a franchise—you’re joining a supportive network that’s committed to your long-term success.
Your franchise package includes:
- Business launch support
- Person centred, comprehensive training programme
- Marketing resources and branded assets
- Website and digital marketing support
- Proven operating systems
- Ongoing coaching and mentoring to support your business
- Access to our growing franchise network
- Dedicated Head Office support
- Exclusive territory rights
An investment in your future
Start-up opportunities with friends helping at home are £30k plus VAT.
Thanks to the low-overhead nature of the business, the additional capital required to get started is minimal.
As part of our discovery process, you’ll meet with our Accounts Director, who will guide you through the start-up investment and provide a clear understanding of the ongoing operating costs. This discussion is tailored to your individual circumstances, ensuring you have a complete picture of the financial requirements before making your decision.
Ready to begin your journey?
If you’re looking for a rewarding franchise that combines commercial success with genuine purpose, we’d love to hear from you.
We have opportunities available across the UK.
Book a discovery call to learn more about Friends Helping at Home, explore our franchise opportunities and discover how we can help you build a successful business that makes a lasting difference in your community.
Request Information
I changed careers to run my own business – Tamar’s story
Thinking about a career change?
Changing careers is an exciting opportunity to build a future that better reflects your ambitions, values and lifestyle. While taking that first step can bring plenty of questions, it can also open the door to opportunities you may never have imagined.
Three years ago, Tamar was asking herself those very same questions. Today, she’s a successful Friends Helping at Home franchisee. We spoke to Tamar about what inspired her career change, what almost held her back, and what she’s learnt along the way.
What were you doing before Friends Helping at Home?
Tamar: “Officially, I was a stay-at-home mum. Before that, I’d spent around seven years working in administration, including in a school. I’d often thought about running my own business, but I never had the confidence to do it alone.”
“That’s what appealed to me about a franchise. You’re building your own business, but you’re not starting from scratch. You have the support, guidance and experience behind you.”
“I’d always dreamed of running my own business, I just didn’t think I could do it alone.”
What made you start thinking about a career change?
Tamar: “I started thinking more about the future. I wanted to build something that could give me flexibility while also creating long-term financial security. My goal was to create a business that could continue to grow and eventually allow me to step back while still remaining part of it.”
What was holding you back?
Tamar: “I didn’t know where to begin. You can have an idea but knowing how to turn that into a successful business is a completely different thing.”
“My husband, Harvey, always believed I could do it, but believing in yourself is much harder. When I met the team at Friends Helping at Home, they believed in me too. That gave me the confidence to take the leap. Knowing they saw potential in me made all the difference.”
“Having someone believe in you can completely change what you believe is possible.”
What surprised you most about becoming a franchisee?
Tamar: “The support. From day one, I felt trusted and encouraged. They didn’t just tell me how to run my business, they listened to my ideas, valued my opinions and made me feel like part of the wider Friends Helping at Home family. Even though I had no previous experience running a business, I never felt like I was doing it on my own.”
“My ideas mattered from the very beginning.”
Looking back nearly three years later, what are you most proud of?
Tamar: “The business has grown so much, and so have I. My circumstances have changed since I first started, and I’m now at the stage of recruiting a permanent manager. That was always part of my long-term vision.”
“What I’m most proud of, though, is the relationships I’ve built, with our clients, our self-employed service providers, Head Office and the wider franchise network. Knowing we’ve created something that genuinely helps people while building a successful business is incredibly rewarding.”
“The business has grown, but so have I.”
A message from Tamar
“If you’re thinking about changing careers but keep putting it off because you don’t think you have the experience or confidence, I’d encourage you to have the conversation.”
“I never imagined I’d own my own business but taking that first step changed everything. You don’t need to have all the answers, you just need to be willing to ask the first question.”
“If you’re looking for a business with purpose, support and the opportunity to build something you’re truly proud of, a Friends Helping at Home franchise could be the opportunity you’ve been waiting for.”
Could your next chapter start today? Explore franchise opportunities with Friends Helping at Home.
