Customer service award win for Seniors Helping Seniors
Published: 25 April 2018
Celebrating the success of great local businesses is the goal of Best Business Events and their partners, The Institute of Directors, The Federation of small businesses, local magazine (The Canterbury Index) and local radio (Heart radio) in a competition to reward and celebrate local businesses. Agilis Mobile and Dynamix are sponsors.
AGILIS Mobile Customer Services Director, Tina George, commented;
“Being nominated can have a positive effect on the company and its employees”
Congratulations go to Seniors Helping Seniors® for the Customer Services award
Christian Wilse, CEO and manager of Seniors Helping Seniors® (UK), who runs Seniors Helping Seniors® UK and the Canterbury & Thanet office with his wife Sally, said: “How our carers interact with our customers affects not only health and wellbeing, but also a family’s memories. So winning the Customer Services awards is important.”
Seniors Helping Seniors® was shortlisted for both the Innovation and Customer Services awards. Doing things very differently to other care companies and other employers was the reason for the Innovation shortlist and Christian said they “were delighted to be shortlisted to champion the skills of older workers.”
“But there is nothing better than a Customer Services award in Care. Definitely the one to win,” he said. “It says so much about the help we provide at a very important time in people’s lives. A time that impacts a lot of people.”
The Seniors Helping Seniors® mission is to improve the expectations of ageing. Services support people to stay independent. Everything from changing a light bulb, to community trips and respite for people living with dementia.
“How we do that is where the magic lies,” says Christian. “We take the friction out of the processes wherever we can. Respectful, thoughtful, patient and helpful throughout the client journey.”
Seniors Helping Seniors® has 20 years of success all over America. Winning the Customer Services award after five years here in the UK is the result of a lot of listening to what people want and shows how right the care model is for what people want now.
People need and want a fast response to their enquiries but they don't want to be rushed. They want care that fits around their lives. They want flexibility; they want a fair price and to be able to plan. Above all they want a fully managed service they can rely on with back up and expertise for all eventualities. They want the best experienced carer and importantly they want to get on with them.
The model is fully teachable and fun to run because clients and carers love the service. GPs and Care Commissioners call Seniors Helping Seniors® “perfect primary care” because of its long-term benefits.
Seniors Helping Seniors® is in three locations in the UK. Canterbury and surrounding towns and villages; Harrow & Pinner and surrounding towns and villages and Guildford, Woking & Godalming and the surrounding towns and villages in that area.
“With the energy these awards create” Christian says, “we look forward to enquiries about more exclusive areas in East and South East England in particular. These are our focus areas but we welcome people to set up a Seniors Helping Seniors® anywhere in the UK”
