A century of cleaning success for Minster
Published: 28 November 2019
Four Minster Cleaning franchisees are celebrating a combined total of 100 years in commercial cleaning, with each reaching their 25-year anniversary this year.
Unlike cleaners a century ago, you won’t find any of Minster’s franchisees sprinkling tea leaves on the floor to help sweep up dust, using grated potato to get rid of carpet stains or polishing your windows with yesterday’s newspapers – as they did in 1919.
But you will find them using the latest cleaning techniques and materials to provide the best service in all types of premises and settings, including medical facilities and laboratories.
All four took on new franchises in 1994 and have built up successful businesses, each benefitting from the long-term security that comes with commercial cleaning.
And they’ve done it from very different backgrounds. Russell Haines spent 17 years as a fruit and veg wholesaler before establishing the Coventry franchise. “I was looking for a business that didn’t involve early mornings six days a week. Minster really impressed me, especially how they enabled you to build ongoing contracts.”
Leeds franchisee John Whyte went from running a computer software company to Minster. There may not be many similarities between coding and cleaning, but John spotted a business parallel he liked the look of.
“What I learned in software was that ongoing maintenance was where the money was because of the recurring revenue. When I left the industry that’s what I was looking for, and it’s what commercial cleaning gives you. Having the Minster business model to use was a real advantage and we’re now turning over £2.5million.”
Clearly, the leap paid off, as it has for Hull, North and East Yorkshire franchisee Richard Holdich. Previously a research scientist, he wanted to switch careers back in 1994.
“I was looking for job security while my dad, with whom I went into business, was nearing retirement but wanted to keep on working. Minster was the perfect fit and we’ve built it up from scratch to £1.3million. People still want a reliable, high-quality service. That’ll never change and it’s what we give them.”
Similarly, Belfast franchisee Dominic Fitzpatrick was attracted by the stability of the industry.
“At the time, commercial cleaning looked like a good sector to be in. A service which is always in demand.
“The market is a very competitive environment but the business has grown significantly over the last number of years. For us, excellent customer service is the number-one thing that matters.”
It hasn’t been plain sailing the whole way, with economic ups and downs impacting them all. But the nature of commercial cleaning has enabled them to thrive during difficult times.
Minster’s managing director, Mike Parker, says: “These guys have been with us for such a long time and prove what a sustainable business model we have.
“We recruit people who have good business skills and resilience, but the great thing about commercial cleaning is organisations will always need it. So, when downturns hit, which they inevitably will over 25 years, franchises can still do very well. Here’s to another century of success!”
*Financial statistics are based on pre COVID-19 figures
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To find out more, visit our profile on Business Franchise, or come and chat to us and some of our franchisees at The British & International Franchise Exhibition on 31 January & 1 February 2020. We’ll be on stand E190.
