Working in the best interests of the policyholder, Aspray project manage property damage insurance claims from inception to completion.

Aspray franchisee, Joe, is now in his sixth year with Aspray and explains, what has now become, a “typical day at the office”.

7am Networking

In my first week, back in 2013, I attended a BNI networking event and signed up an

introducer who manages 3000 buy to let properties for landlords. I am still passionate about networking six years on as it still brings me regular leads today.

9am Confirm Appointments for the Day

I arrive at the office ready to start my day at 9am. I spend a short amount of time organising my day and confirming any appointments I need to attend. I am fortunate that my business has now grown to a level where I can employ an office administrator, allowing me to focus on the claims process.

10am Visit New Claim Lead and Survey Property Damage

No two claims are the same and there are many reasons why a property owner may experience damage to their property. My ultimate goal is to help make the life of the customer easier as this can be an emotional and distressing time.

11.30am Meeting with a Loss Adjuster

I spend some time negotiating with the insurer or their loss adjuster. This could be done by a face to face meeting at the property or over the phone.

2pm Back to the Office 

In the afternoon, I head back to the office to complete the schedule of works for my new claim, ready to send to the insurer.

3pm Chat with a New Franchisee

In my early days, I spent time with new franchisees, learning how they operated their business and sharing best practises. I now actively support new people within the franchise, either during their recruitment process or when they are just starting their franchise.

4pm Speak with Contractors

Towards the end of the day, I gain updates from contractors who are working on the claims I am project managing. Initially, it was the building side of the process that worried me, however, speaking to other franchisees made me confident that I would pick it up and I did in no time.

5pm Home Time