Aspray franchisee celebrates a successful decade
Published: 06 March 2020
Aspray franchisee David Hearn is celebrating 10 years with the property claims management service provider.
In the past decade, he says he hasn't looked back and praises Aspray’s “personalised first-class service” in addition to the “incredible support from the head office claims handling team.”
David had a strong desire to work for himself after a long and successful career in the packaging industry, where he started as a salesperson and progressed to managing director.
He says: “After nine months of researching different franchise companies I recognised the project management of building insurance claims, coupled with the Aspray business model, was a good, stable industry to operate within. I wanted to work for myself in a recession-proof business, and this is what Aspray was offering. In hindsight, I am pleased to say it has worked out really well for me.
"Franchising is a wonderful step to becoming a business owner without having to reinvent the wheel. You need to believe in the company’s model as well as its values. Try to find a franchise in a field you can feel excited and passionate about. With Aspray, I believe in the first-class personalised service we provide to policyholders, and the immense satisfaction it gives me when handling their claim.
“If you’re thinking of investing in a franchise, do your due diligence. Talk to other franchise owners so you can make an informed decision that is right for you. Self-discipline is also crucial; you must be prepared to work hard, although I don’t need to work as hard as I did in the early years.
“My advice to new Aspray franchisees would be to focus on negotiating a settlement that is good for your client and for your Aspray business.
“The claims and legal teams have been awesome; they have always been there to help overcome any challenges. The head office team all work incredibly hard and are extremely supportive. The CRM system has been further developed and enhanced; it is a bespoke computer software package, enabling you to manage all your day-to-day operations.
“In fact, I believe the Aspray business is even better than when I started! It has been an enjoyable and rewarding 10 years.”
