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What did you do before joining The Healthcare Practice?
I was a business unit director for Nestlé.
What made you look into franchising and why choose The Healthcare Practice?
I wanted to continue working in a sales-led role, but working for myself. I was impressed with WPA as they were my health insurer when I was at Dairy Crest. They handled my claims
How does your previous experience help with running your franchise?
Working in sales helped a lot. I am very results orientated but, importantly, I place a great deal of emphasis upon customer service. That is my number-one priority every day. Give good service, and deliver on what you say.
What are your future plans for your business?
I own one franchise that has grown enormously over last three years and have taken on my son as my Account Manager. I am looking for him to be the future of my business and to expand it further.
What do you like most about running a franchise?
Being the owner and responsible for my own business and income. It really is addictive. And I wish I'd done it years ago!
Faye Burrell, franchise owner at baby and child swim school, Puddle Ducks Wakefield, Barnsley, Sheffield & South Leeds, has been announced as a finalist at this year’s BFA HSBC UK British Franchise Awards 2025. Known in the industry as the...
Becky White and Shaj Ali are delighted to take over ownership of award-winning swim school franchise Puddle Ducks Nottinghamshire & North Leicestershire, taking the reins from the previous long-standing franchisees Liz and Phil Gabriel. The...
Home Instead, the No.1 home care company in the UK is proud to announce that three franchise owners have been announced as finalists in the highly prestigious 2025 BFA HSBC UK British Franchise Awards, dubbed the Oscars of franchising. Wafa...
Puddle Ducks’ highly anticipated annual conference once again proved to be a resounding success amongst their franchise network. Bringing together over 33 franchisees from across the country, the conference was an opportunity for connection,...